Information on COVID-19

What is coronavirus disease (COVID-19)?

Coronaviruses are a large family of viruses that can cause cold and flu symptoms that range in severity from mild to very severe. COVID-19 is a coronavirus that has not previously been recognised in humans. We are still learning about this new illness and how it works.

Please click here to learn more about COVID-19.

How do I know if I have COVID-19?

It is very difficult to tell the difference between a common cold and COVID-19 because for most people the symptoms will be exactly the same. These symptoms can include fever, cough, sore throat, runny/blocked nose, and fatigue/tiredness. Like a common cold, for many people the illness will pass and can be safely managed at home with symptom relief as required.

For a minority of patients (less than 10%), COVID-19 will be a more serious illness that may cause troubles with breathing and much more. These patients might require more intensive medical treatment, such as hospitalisation. For more information about who is most at risk of serious illness with COVID-19, click here.

What do I do if I am showing symptoms of COVID-19?

If you are really unwell or highly concerned, phone 000 immediately. 

If you have mild/moderate symptoms and are less immediately worried, you can seek phone advice:
– Coronavirus Health Information Line 1800 020 080 – available 24/7
– Coronavirus Hotline (Victoria) 1800 675 398 – available 24/7

Collingwood Medical CANNOT offer testing for individuals SHOWING SYMPTOMS of COVID-19 or CLOSE CONTACTS.

For anyone with any symptoms – fevers, chills, cough, runny nose, sore throat etc, testing will still need to take place at one of the designated DHHS COVID-19 testing sites.

Click here to learn more about testing sites for individuals showing COVID-19 symptoms.

If you would like to be seen in the Public Health system and/or, if you require a test for COVID-19:
Public clinics, including for COVID-19 testing, exist at every major hospital. Patients who have symptoms compatible with COVID-19 infection can present to these clinics. The closest to Collingwood Medical is St Vincent’s Hospital Melbourne, The Royal Melbourne Hospital, The Royal Children’s Hospital and The Alfred Hospital. You don’t need to phone ahead if you attend one of these clinics. Be aware that wait times can be lengthy.

Does Collingwood Medical test for COVID-19?

We offer COVID-19 testing for Asymptomatic individuals (people WITHOUT any symptoms) for travel permits and pre-surgical purposes only. 

If you are are not showing any symptoms, but require a test because, for example, you are being admitted to hospital for a procedure or will be flying on a plane soon, Collingwood Medical will be able to assist you. 

Click below to find out more.


What can I do to help myself?

Before you have been seen or assessed, please consider the following general advice.


To help limit the spread of COVID-19 and protect our most vulnerable people. Click here to find out what to do.


If your symptoms stay mild, it is generally safe to manage yourself at home.

If you become more unwell with concerning symptoms like shortness of breath, chest pain, worsening cough or high fevers, you should seek urgent medical care by either calling 000; or attending your nearest Emergency Department. PLEASE CALL AHEAD and let them know of your symptoms first. The nearest ED to Collingwood Medical is St Vincent’s Hospital, 41 Victoria Parade, Fitzroy. ED phone number: 03 9231 2211.


There are multiple excellent sources of information to stay updated about COVID-19. We recommend visiting: – good information for people who are undergoing special treatments like dialysis or treatments that affect the immune system.


We recognise that the COVID-19 situation is causing lots of worry and that the situation is rapidly changing.
We will strive to help you through this.
We thank you for your patience and kindness towards us and each other as we all work through this challenging time.
Check on your loved ones, friends and neighbours and stay in touch to support each other. We are all in this together and we will do better if we remember that these times should bring out the best in human nature, not the worst.

Level 6, 51 Langridge Street
Collingwood VIC 3066