Collingwood Medical offers a comprehensive range of medical services to meet the diverse needs of our patients. These services include , but are not limited to, routine check-ups, health assessments, and management of chronic conditions such as diabetes, hypertension, and asthma. We provide immunisations, screenings, and health promotion consultations to prevent illness and maintain overall health. Our services include gynaecological exams, family planning, prenatal care, prostate screenings, cardiovascular risk assessments, and other male-specific health services. We offer comprehensive care for children, including vaccinations, growth and development monitoring, and treatment of common childhood illnesses. Additionally, we provide counselling and support for mental health conditions such as depression, anxiety, and stress management. Our practitioners may perform pathology collection during consultation, including blood tests, urine tests, and other diagnostic services conducted on-site for convenience. We also perform small surgical interventions such as mole removals, wound stitching, and biopsies. We offer virtual consultations for patients who prefer or require remote medical advice and follow-ups.

Collingwood Medical uses HotDoc, a third-party platform, to enhance our practice management through Best Practice software. HotDoc is responsible for sending SMS and push notifications, managing recalls and reminders, and processing online forms such as patient registration. By using our services, you agree to the terms and conditions set forth by HotDoc. We ensure that HotDoc complies with all applicable laws and regulations, including the Privacy Act 1988 (Cth). For detailed information on HotDoc’s terms of use, please refer to their official documentation.

While we strive to provide a wide range of medical services, certain limitations and disclaimers may apply. Specific services may be subject to availability, and some procedures may require referral to specialised providers. The information provided here is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for specific medical concerns.

Users must provide accurate information and comply with all applicable laws and regulations. This includes adherence to the Privacy Act 1988 (Cth), which encompasses the Australian Privacy Principles (APPs) governing personal information collection, use, and disclosure. Users must also comply with state and territory laws, including specific health data regulations. Failure to comply with these laws and regulations may result in legal consequences and termination of services.

Read our Privacy Policy

Collingwood Medical is committed to protecting the privacy and confidentiality of our patients’ personal information. Our Privacy Policy outlines how we collect, use, and protect user data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information directly from patients or their authorised representatives through various means, including online forms, in-person consultations, and over the phone. This information may include but is not limited to, names, contact details, medical history, and other health-related information necessary for providing quality medical care.

The collected information is used to diagnose and treat medical conditions, manage patient records, and communicate with patients regarding their care. We may also use this information for administrative purposes, such as billing and compliance with legal obligations.

Collingwood Medical implements robust security measures to protect personal information from unauthorised access, use, or disclosure. These measures include secure storage systems, encryption, and access controls. We also ensure that any third parties we engage to provide services on our behalf adhere to strict privacy and confidentiality standards.

Patients have the right to access their personal information held by Collingwood Medical and request corrections if necessary. Our Privacy Policy provides detailed information on how patients can exercise these rights and how we handle such requests.

For more detailed information, please refer to our full Privacy Policy on our website or contact the Practice directly.

All content on the Collingwood Medical website, including text, graphics, logos, and images, is the property of Collingwood Medical and is protected by copyright laws under the Copyright Act 1968 (Cth). This content is also safeguarded by other intellectual property laws, including the Trade Marks Act 1995 (Cth) and the Designs Act 2003 (Cth). Users are not permitted to reproduce, distribute, modify, or otherwise use any content from the website without prior written consent from Collingwood Medical. Any unauthorised use of our intellectual property may result in legal action.

Collingwood Medical is not liable for any damages arising from using our services, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This limitation of liability applies to the fullest extent permitted by law. Users acknowledge that using our services is at their own risk. Collingwood Medical makes no warranties or representations regarding the accuracy or completeness of the information provided on our website or through our services. This clause does not exclude liability for any matter in which it would be illegal or unlawful for Collingwood Medical to exclude or attempt to exclude its liability.

These terms are governed by and construed by the laws of the State of Victoria, Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Victoria. Users agree to submit to the jurisdiction of these courts and waive any objections to the venue of any such proceedings.

Call 000 if it is an emergency.

The information provided by Collingwood Medical on this website is for general informational purposes only. All information on the site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site.

Medical Advice
The content on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

No Doctor-Patient Relationship
This website does not create a doctor-patient relationship between you and any physicians or other health providers affiliated with our site.

Emergency Situations
If you think you may have a medical emergency, please call emergency services immediately on “000”.

External Links
This website may contain links to other websites or content belonging to or originating from third parties. We do not investigate, monitor, or check such external links for accuracy, adequacy, validity, reliability, availability, or completeness.

To the fullest extent permitted by law, Collingwood Medical and its affiliates, officers, directors, employees, agents, and representatives will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Medical Advice
Any reliance on the information provided on this website. The information is provided “as is” without any warranties, express or implied.

Errors or Omissions
Any errors or omissions in the content of this website or for any loss or damage incurred as a result of the use of any content posted, transmitted, or otherwise made available via the website.

Third-Party Links
Any third-party links provided on the website. Collingwood Medical does not endorse or assume responsibility for third-party sites, information, materials, products, or services.

Technical Issues
Any interruption or cessation of transmission to or from our website, bugs, viruses, trojan horses, or the like, which may be transmitted to or through our website by any third party.

User Conduct
Any user conduct or content that is defamatory, offensive, or illegal.

Jurisdiction
These limitations of liability shall be governed by and construed by the laws of the State of Victoria, Australia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria. By using our website, you agree to indemnify and hold Collingwood Medical harmless from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from using our website or violating these terms.

Collingwood Medical utilises the AI tool Lyrebird to enhance our services. By using our website and services, you acknowledge and agree to the following:

Purpose
Lyrebird is used to transcribe medical consultation notes, ensuring accurate and efficient documentation of patient interactions.

Accuracy
While Lyrebird aims to provide accurate and reliable transcription, it is not infallible. Collingwood Medical does not guarantee the accuracy, completeness, or reliability of any content transcribed by Lyrebird.

Privacy
Lyrebird uses voice data. We are committed to protecting your privacy and ensuring our privacy policy handles any data Lyrebird processes.

No Medical Advice
any content transcribed by Lyrebird is for documentation purposes only and should not be considered professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

User Responsibility
users are responsible for verifying the accuracy and appropriateness of any content transcribed by Lyrebird before relying on it.

Limitation of Liability
Collingwood Medical is not liable for any damages arising from the use of Lyrebird, including but not limited to any errors or omissions in the content transcribed by Lyrebird or any loss or damage of any kind incurred as a result of the use of such content.

Data Handling
Lyrebird performs all real-time transcription on servers in Sydney, Australia. Audio is immediately converted to text and is not permanently stored. All saved documents are encrypted at rest using 256-bit encryption. User data is never used for training purposes, and patient-identifying information is automatically redacted from transcripts. Consent is obtained from patients before recording and transcribing consultations.

Security Measures
Lyrebird employs robust security measures to ensure the privacy and protection of user data, including data encryption, real-time transcription, data sovereignty, controlled access, and obtaining patient consent before recording and transcribing consultations.

Collingwood Medical is committed to protecting your privacy and handling your data securely. Our data retention policy includes the following:

Retention Period
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Deletion of Data
Once the retention period has expired, or upon your request, we will securely delete or anonymise your data unless we must retain it to comply with legal obligations.

Access and Correction
You have the right to access and correct your data held by us. To exercise this right, please use the contact information in these terms.

Security Measures
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Third-Party Services
We may use third-party services to process and store your data. These third parties must comply with our data protection standards and cannot use your data for any other purpose.

By using our services, you agree to our data retention policy.

Our practice may use unencrypted email to communicate with patients conveniently and efficiently. However, it is essential to understand the risks associated with this method of communication.

Security Risks
Unencrypted emails can be intercepted, read, or altered by unauthorised individuals during transmission. This poses a risk to the confidentiality and security of your personal information.

Consent Requirements
By providing us with your email address and requesting communication via email, you consent to transmitting your personal information through an unencrypted email service. We will explicitly seek your consent before sending any sensitive information via email.

Alternative Methods
If you prefer to avoid receiving information via unencrypted email, please discuss alternative communication methods with our reception team or your doctor. We offer secure options such as encrypted email services, secure patient portals, or physical delivery methods.

Patient Responsibility
You are responsible for ensuring that your email account is secure and that you monitor it for communications from our practice. Notify us immediately if you suspect that your email account has been compromised.

Our practice may use SMS messages to communicate with patients for appointment reminders, health alerts, and other important notifications. Here are the details regarding SMS communication:

Purpose
SMS messages provide timely appointment reminders, notify you of important health information, and communicate other relevant updates.

Consent Requirement
By providing us with your mobile phone number, you consent to receive SMS messages from our practice. You can opt out of receiving SMS messages anytime by contacting our reception team.

Security and Privacy
While SMS messages are a convenient way to communicate, they are not encrypted and may be accessed by unauthorised individuals if your mobile phone is not secure. We recommend keeping your mobile phone safe and notify us immediately if it is lost or stolen.

Patient Responsibility
You are responsible for ensuring that your mobile phone number is up-to-date and that you monitor it for communications from our practice. Notify us immediately if your mobile phone number changes.